Government Digital Service

With graduating from the RCA yesterday, on Monday I start what my friends and family have called my “first proper job” – as a service designer in the Government Digital Service. GDS is best known for GOV.UK, but I will

/ No comments

Government Digital Service

With graduating from the RCA yesterday, on Monday I start what my friends and family have called my “first proper job” – as a service designer in the Government Digital Service. GDS is best known for GOV.UK, but I will

/ No comments

RCA over: three things I’ve learned

I graduated from the Royal College of Art yesterday. No better time to reflect what I have learnt over these last two years. There are many things I’ve learnt, but the three below I think are the most important. Drop

/ No comments

RCA over: three things I’ve learned

I graduated from the Royal College of Art yesterday. No better time to reflect what I have learnt over these last two years. There are many things I’ve learnt, but the three below I think are the most important. Drop

/ No comments

Snakes Ladders Mountain

Snakes Ladder Mountain is working service for people with gambling problems to track their progress, set goals and stay motivated as they endeavour to recover this addiction. It was developed at the NHS’s gambling clinic, working with the clinical team

/ No comments

Snakes Ladders Mountain

Snakes Ladder Mountain is working service for people with gambling problems to track their progress, set goals and stay motivated as they endeavour to recover this addiction. It was developed at the NHS’s gambling clinic, working with the clinical team

/ No comments

Gambling clinic alpha site

nationalproblemgamblingclinic.uk ~ the NHS gambling clinic’s new asking-for-help service is now ready for anyone to try. After four months of design sprints, prototyping, user testing, coding, iterating, the clinic now has a functioning alpha site, which is soon to go

/ No comments

Gambling clinic alpha site

nationalproblemgamblingclinic.uk ~ the NHS gambling clinic’s new asking-for-help service is now ready for anyone to try. After four months of design sprints, prototyping, user testing, coding, iterating, the clinic now has a functioning alpha site, which is soon to go

/ No comments

Clinic web prototype

nationalproblemgamblingclinic.uk I’ve been making a alpha (prototype) site to eventually replace National Problem Gambling Clinic’s current sucky one. It is a rough work-in-progress, hence some parts being half finished or not working fully. But do please do come back to

/ 40 Comments

Clinic web prototype

nationalproblemgamblingclinic.uk I’ve been making a alpha (prototype) site to eventually replace National Problem Gambling Clinic’s current sucky one. It is a rough work-in-progress, hence some parts being half finished or not working fully. But do please do come back to

/ 40 Comments

Prepare to Care

Prepare to Care is a service proposition that nudges older and chronic unwell people to maintain their independence and wellbeing for longer. The result of a team design brief from Imperial College Healthcare NHS Trust on how they might improve their patient

/ 28 Comments

Prepare to Care

Prepare to Care is a service proposition that nudges older and chronic unwell people to maintain their independence and wellbeing for longer. The result of a team design brief from Imperial College Healthcare NHS Trust on how they might improve their patient

/ 28 Comments

What happens now?

To help improve National Problem Gambling Clinic’s aftercare service (more about this here), I needed first to get a basic understanding on how they do things now. This is sometimes called ‘benchmarking‘ a service or more simply ‘what happens now?’

/ 36 Comments

What happens now?

To help improve National Problem Gambling Clinic’s aftercare service (more about this here), I needed first to get a basic understanding on how they do things now. This is sometimes called ‘benchmarking‘ a service or more simply ‘what happens now?’

/ 36 Comments

Service design at NPGC

Since June I have been working with the NHS’s National Problem Gambling Clinic in order to design and develop their aftercare services. As the name suggests, the clinic treats those with gambling problems – whose compulsion to gamble is damaging

/ 34 Comments

Service design at NPGC

Since June I have been working with the NHS’s National Problem Gambling Clinic in order to design and develop their aftercare services. As the name suggests, the clinic treats those with gambling problems – whose compulsion to gamble is damaging

/ 34 Comments

MA thesis (big essay)

Have just handed in my masters dissertation: Titled the ‘Harmlessly in the ‘zone’: what is preventing the creation of the benign gambling machine?’, the essay is about gambling addiction and whether it can be made safer. At first I was

/ 2 Comments

MA thesis (big essay)

Have just handed in my masters dissertation: Titled the ‘Harmlessly in the ‘zone’: what is preventing the creation of the benign gambling machine?’, the essay is about gambling addiction and whether it can be made safer. At first I was

/ 2 Comments

Moneyless Banking

Inspired by research with recovering problem gamblers, Moneyless Banking proposes personal banking, without the temptation of money. Created in a three day design sprint, this concept was entered into Deutsche Bank’s Future Banking competition and was subsequently shortlisted.   Moneyless

/ 40 Comments

Moneyless Banking

Inspired by research with recovering problem gamblers, Moneyless Banking proposes personal banking, without the temptation of money. Created in a three day design sprint, this concept was entered into Deutsche Bank’s Future Banking competition and was subsequently shortlisted.   Moneyless

/ 40 Comments